FAQ's

1. What materials are your carpets made of? Our carpets are made from a variety of high-quality materials, including wool, polyester, nylon, and blended fibers. Each product page includes detailed specifications to help you choose the most suitable option for your needs.

2. How do I choose the right carpet size? You can refer to our Carpet Size Selection Guide to find the ideal dimensions based on your room type and furniture layout. If you're still unsure, feel free to contact our customer service team for personalized advice.

3. Are your carpets suitable for homes with pets or children? Absolutely! Many of our carpets are designed to be durable and stain-resistant, making them ideal for active households.

4. How should I care for my carpet? We recommend regular vacuuming, prompt stain treatment, and professional deep cleaning every 6–12 months. For detailed care instructions, please refer to our Carpet Care Guide.

5. Do you offer custom sizes or design services? At this time, we do not offer custom products or services directly.

6. How long does shipping take? Shipping times vary by region. Most orders are processed within 2–3 business days and delivered within 5–9 business days. You will receive tracking information once your order has been shipped.

7. Do you offer international shipping? Currently, we only deliver within the United States. As our business expands, we will update our shipping policy to include other countries and regions.

8. What is your return policy? We accept returns within 30 days of delivery, provided the item remains in resellable condition. For full details, please refer to our Returns & Exchanges page.

9. What should I do if my carpet arrives damaged? If you notice any damage or quality issues upon receiving your carpet, please contact us within 48 hours. We will arrange a replacement or refund as quickly as possible.

10. Can I request a sample before purchasing? Yes, we offer fabric swatches for select products so you can feel the texture and view the color in person before placing a full order. If interested, please reach out via the contact form on our website.

If these FAQs are not sufficient to resolve your issue, please contact our Customer Service team for further support.